Frequently Asked Questions
Pre-ordering
When do pre-orders close?
Pre-orders close on Tuesday the 10th of December at 11:59pm.
Can I add products from robancomeats.com.au to my Christmas pre-order?
Our pre-order site is for our Christmas Collection only, therefore you'll have to place another order through our main store (robancomeats.com.au) if you wish to purchase other products.
On robancomeats.com.au you can order 14 days out from your desired delivery date. If you pick the same delivery date and delivery address, our team will put both orders together and deliver together (this also applies to pick up orders).
Delivery
What locations do you deliver to?
Robanco Meats delivers to the following locations:
- Orange
- Bathurst
- Blayney
- Milthorpe
- Parkes
- Forbes
- Cowra
- Eugowra
- Sydney
- Walcha
When will I receive my Christmas pre-order?
You will be able to choose your delivery date when checking out. Delivery dates will depend on where you are located.
Orange, Bathurst, Milthorpe and Blayney locations can choose a delivery date between Wednesday the 18th to Tuesday the 24th of December (excluding Sunday the 22nd).
Parkes, Forbes, Cowra and Eugowra locations can choose either Thursday the 19th or Tuesday the 24th of December to receive their delivery.
Sydney locations can choose from Wednesday the 18th, Friday the 20th or Monday the 23rd of December to receive their delivery.
Walcha Christmas orders will be delivered on Friday the 20th of December.
How much is delivery?
Delivery is $12 for orders under $100 or FREE with orders $100 and over.
Do I need to be home to receive my delivery?
ALL deliveries will be in an insulated cardboard box with an ice sheet to ensure product integrity. You will not need to be home to receive your delivery.
Can I have my Christmas pre-order delivered before the 14th of December?
For any customers with a Christmas pre-order that would like to pick up or have their order delivered earlier than Thursday the 18th of December, please email orders@robancomeats.com.au or call 02 6368 2187.
Can I change my delivery address and/or delivery date after I place my order?
Yes! Just reach out to our team with your order number and we will adjust the delivery address or date accordingly. Email orders@robancomeats.com.au or call 02 6368 2187
Pick up
What's the pick up address?
Robanco Meats - 36 Adelaide Lane, Blayney NSW
When can I pick up my Christmas pre-order?
You can choose your pick up date, between Wednesday the 18th of December and Tuesday the 24th of December 2024.
Orders are available for pick up Monday to Friday between 6am and 2pm, with ice pack insulation.
Can I pick up my Christmas pre-order before the 18th of December?
For any customers with a Christmas pre-order that would like to pick up or have their order delivered earlier than Wednesday the 18th of December, please email orders@robancomeats.com.au or call 02 6368 2187.
Can I change my pick up date after I place my order?
Yes! Just reach out to our team with your order number and we will adjust the pick up date accordingly. Email orders@robancomeats.com.au or call 02 6368 2187